Before you spa...
In order to ensure your service, we request
that you arrange your appointments with one of our Spa Guest
relationship Executives well in advance. If you wish to take
your treatment from any particular therapist, please inform
us well in advance and we will try out best to accommodate your
request. Please arrive at least 15 minutes prior toy our appointment
or even earlier. With respect to other guests, we cannot offer
an extension of scheduled services for late arrivals.
Your appointment is reserved exclusively
for you We, therefore, require 24 hours advance notice should
you wish to cancel or change your appointment. We will need
to charge 100% of the treatment cost should you not cancel in
advance.
Guest must be 16 years or older to use
the spa. Minors may receive therapeutic spa services. A guardian
must accompany the minor at all times.
We accept payments in cash or credit cards.
Please check with our guest relationship executive if we accept
any particular type of card before undertaking / booking for
the treatment.
Prices and services are subject to change
without notice. All prices are exclusive of 10.30% service tax.
Tips are not included in the prices and are at your discretion.
Gift Certificates are available in any
INR amount and can be purchased from our front Desk.
We use only the finest quality of products
for all our treatments. If you like them, you may purchase them
in our Spa Boutique.
When you check in for your appointment,
you will be given spa footwear before you enter the spa. You
will be accompanied to the changing room. A change of clothes
(loose fitting pants and top) will be provided. you may use
the lockers provided for your valuables. They are the appropriate
wear around the spa for all kinds of treatments. you may choose
to arrive in such clothing yourself. At no point, in any treatment,
you will be required to undress in Zazen Spa.
Please be sure to inform our Guest Relationship
Executive or the therapist if you have any medical condition
such as High Blood Pressure. If you are pregnant or if you have
any condition you therapist needs to know. Please remove your
contact lenses prior to your spa treatment. In case, if you
have forgotten we will provide you with case and solution.
We highly recommend that you should refrain
from drinking alcohol or eating a heavy meal before or after
your spa treatment, as it will diminish the result of your treatment.
We encourage you to drink lots of fresh water / or any water
based warm beverage before or after your treatment.
Please ask our staff for a choice of herbal
teas
Once in the spa, as a courtesy to fellow
guests, we request you to switch off your mobile phone & refrain
from talking on the mobile phone whilst in the spa for all times.
The management reserves the right opt admission.
Dear Guest, Please be reminded that we are a highly
professional spa. Please do not expect anything other than genuine
therapeutic services. Any kind of inappropriate/sexual remarks,
gestures or misbehaviour towards any therapist will result in the
treatment being stopped immediately. Full payment towards the
treatment will have to be made. by the guest.Appropriate legal
action may be taken if necessary.